Today I want to talk about IT AND RESPONSIBILITIES
Information Technology is one big broad term. When mentioned in mainstream media, most people think of it being the technical term for any IT Guy.
Individuals, companies, communities and even CEO's sees IT guys as this powerful human tools around them. Yes, this is so true, but one big mistakes Companies and CEO's makes when it comes to hiring IT people is this.
Employees and some colleagues do not understand what the role of their IT colleague in an organization is. Most of us think or do see IT guys as people who can handle everything especially technical or relating to IT.
As I mentioned earlier, IT is just one big broad term that can be split into several different career. For example, an IT guy can be a fashion designer, graphic designer, web designer, network designer, lab designer, hardware engineer, networking engineer, software developer etc.
Do you know that most people would expect hardware engineer as an IT gut to be able to fix their graphic design for marketing? Or even a Photoshop IT guy to be able to fix their blue screen monitor? I guess most of us have been misunderstanding IT and its responsibility.
I am glad you are reading this because there is a point, I would like us all to understand about IT Guys.
When it comes to Information Technology, there is nothing so special about people involving in it. It’s just that some love doing it, some are forced into it, some spent too much time in it, some can’t live without it, for some, it is their means of earning, some people just love to bring solution to questions and you can decided to be one of those people.
If you have an IT guy in your office, first you need to understand the reason he was hired into that office. By this I mean, the problem he was hired to minimize or solve. So, you are not eating so much of his working time doing something else. For example, do not expect an IT guy with software background to fix your network issue, and do not expect a hardware guy to fix your marketing design for you. We are one but at the same time doing things differently. Although sometime if friends and family come up to you when they are having trouble with technology and if you’re a logical person with excellent problem-solving skills, then you may be the perfect candidate for working in technical support. These are the skills associated with many IT guys, that’s why people are misunderstanding IT responsibilities today.
Below are some IT jobs and the responsibilities associated:
TECHNICAL/DESKTOP SUPPORT- If you are in this role, you are one of the smart guys. You’ll be part of the IT crowd if you work in a technical support job or as a help desk operator, so you’ll be monitoring and maintaining the computer systems as well as the networks within an organization.
You will be at the very busy front-line, dealing directly with employees or customers who have technical issues such as forgotten passwords, viruses or email issues. Tasks may include:
• Installing and configuring computer systems
• Diagnosing and solving hardware/software faults
• Logging customer/employee queries
• Analyzing call logs to spot trends and underlying issues
These are the professional troubleshooters of the IT world. Many technical support specialists work for hardware manufacturers and suppliers solving the problems of business customers or consumers, but many works for end-user companies supporting, monitoring and maintaining workplace technology and responding to users' requests for help.
SOFTWARE ENGINEER
Also known as: application programmer, software architect, system programmer/engineer.
This job in brief: The work of a software engineer typically includes designing and programming system-level software: operating systems, database systems, embedded systems and so on. They understand how both software and hardware function. The work can involve talking to clients and colleagues to assess and define what solution or system is needed, which means there is a lot of interaction as well as full-on technical work. Software engineers are often found in electronics and telecommunications companies. A computing, software engineering or related higher degree is often needed.
SYSTEM ANALYST-Systems analysts investigate and analyze business problems and then design information systems that provide a feasible solution, typically in response to requests from their business or a customer. They gather requirements and identify the costs and the time needed to implement the project
BUSINESS ANALYST-Business analysts are true midfielders, equally happy talking with technology people, business managers and end users. They identify opportunities for improvement to processes and business operations using information technology.
NETWORK ENGINEER-Network engineering is one of the more technically demanding IT jobs. Broadly speaking the role involves setting up, administering, maintaining, and upgrading communication systems, local area networks and wide area networks for an organization. Network engineers are also responsible for security, data storage and disaster recovery strategies.
WEB DEVELOPER-Web development is a broad term and covers everything to do with building websites and all the infrastructure that sits behind them. The job is still viewed as the trendy side of IT years after it first emerged. These days web development is technical and involves some hardcore programming as well as the more creative side of designing the user interfaces of new websites. The role can be found in organizations large and small.
SOFTWARE TESTER-Bugs can have a massive impact on the productivity and reputation of an IT firm. Testers try to anticipate all the ways an application or system might be used and how it could fail. They do not necessarily program, but they do need a good understanding of code. Testers prepare test scripts and macros, and analyze results, which are fed back to the project leader so that fixes can be made. Testers can also be involved at the early stages of projects to anticipate pitfalls before work begins. You can potentially get to a high level as a tester.
There are so many more IT related jobs out there that you can research. For CEO’s before hiring one you must consider the following.
IT students comes from Colleges and Universities, but our certificate really matters less. What matter more is our skill, experience, and communication level. How do we relate with customers at help desk, how easily can we breakdown IT jargon for simple understanding? I think at interview you should be asking these questions.
1. How well do you work with others?
2. What is your process for handling tech support requests?
3. What is your experience with data backup and disaster recovery?
4. Are you available after-hours and on weekends?
5. What is your salary range?
For every answer you get above, respect it, and feel free to negotiate if possible. Do not use these answers as a way of judgement, though sometimes you might tend to if, and only if you deem it necessary towards the job.
Finally, MY big point is this, IT is a big world and know what you are hiring. Do not hire me as a SOCIAL MEDIA PRODUCER and expect me to be fixing your network or doing computer troubleshooting with the saying… (He is the IT/TECH Guy) so you expect me to know all IT stuff. THIS IS THE BIG LESSON=Know What You've Hired!